In a world of fast technology and changing markets, what do people in an IT consulting company actually do? At Network Center, Inc. we engage in responsible innovation, have a relentless dedication to our customers, and most of all - we are committed to our employees. The Day in the Life blog series highlights our employees’ talents, passions, and expertise in all of our departments. Day in the Life has the goal to provide a holistic, behind-the-scenes look of our company.
“Trust that who you are working through [for IT solutons] has your best interest, and don't expect the cheapest solution to be the best.” – Jeff Bolstad
Jeff Bolstad, Help Desk Technician, has been with Network Center, Inc. (NCI) for five years. Jeff attended Valley City State University, and he has been in the information technology industry for a total of nine years. Jeff spends his free time computer gaming, specifically Dungeons and Dragons. Jeff is rarely caught without his computer, but when he is offline he enjoys reading fantasy novels, fishing, gardening, and spending time with his Rottweiler-Labrador mix.
Jeff is often the first one to arrive at the office, which his favorite aspect of his day. He enjoys starting the day in the stillness of a quiet morning. The early morning is an opportunity for him to get organized and prepared for the day before customers start calling. He ensures that the Support Center is up and running, and checks for new tickets. Throughout the day, he takes calls from customers to support their company’s success and resolve issues.
Network Center, Inc. takes a team approach to solving problems and providing the best services to customers. For example, Jeff collaborates and coordinates with Sean Todd, Director of Managed Services, to distribute resources and assign tickets throughout the department. He interacts with a number of people over the course of the day, mostly customers, but also other team members to assist with various service help tickets.
Jeff’s role could be perceived as transactional for the company because his time is billable to the customer, however that assumption would be incorrect. His impact goes beyond the interaction and time spent assisting customers. His success in serving customers furthers the trust built between the various accounts he serves, the Support Center team and NCI as a whole. Dedication to customers is one of the core values of the company, and the Support Center team lives and breathes that value every day.
According to Jeff, NCI has more resources at its disposal when assisting customers. Services are managed between departments to create a collaborative and holistic approach to solving problems for customers. Jeff feels that NCI is perceptive and can readily recognize customer needs, then can take a proactive step in resolving issues.
For customers to be successful, Jeff stressed “Trust that who you are going through [for IT solutions] has your best interest, and don't expect the cheapest solution to be the best.”
Overall the company’s laid back atmosphere has hooked Jeff into always coming back to the office. He enjoys being surrounded by people determined to do their best for the customer every day. He appreciates that the company places a priority on investing in technical education for its employees. Cutting edge technology continues to surface and evolve in the IT industry, and through connections with customers he is able to stay up-to-date with the latest trends.
Lastly, a fun fact about Jeff is that while his knowledge of the IT industry and technology is widespread and global, he has not yet stepped foot on an airplane.
Stay tuned for more installments to the “A Day in the Life” series; giving you a behind the scenes look at the people behind your project.