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Brett Anderson

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Enhancing the Healthcare Patient/Provider Relationship

Posted by Brett Anderson on Dec 28, 2016 3:49:16 PM

HealthCare-Connect-Phone-Image.jpgHealthcare’s relationship with patients hasn’t changed significantly in decades.

A recent study notes that 88 percent of patients still pick up the phone to schedule appointments and interact with their provider, whereas booking travel arrangements and ordering a pizza has only 20 percent of customers using the telephone. The automation and self-service of healthcare is on the cusp of massive change. The expectation of providers is beginning to align with other industries and patients being treated as true customers is becoming the norm.

The Integrated Experience

Through an integrated experience, patients can use a single ‘pane of glass’ on their mobile device to completely control their interactions with the provider. Network Center Inc.’s HealthCare Connect solution follows an intuitive workflow to help customers manage their appointments prior to arriving at the healthcare facility.

What does this patient/provider interaction look like?

Through HealthCare Connect, patients now have more information at their fingertips than ever. At any time, the customer can launch the provider’s mobile app and view doctor availability and schedule their appointment.

HealthCare-Connect-Nurse-Mobility.jpegOnce an appointment is scheduled, the provider is able to send a push notification to the patient reminding them of their appointment. The patient can then respond to the notification, confirming they are still able to attend, or need to reschedule.

If a reschedule is necessary, an open time slot can be filled by the provider, closing the gap in the missed billable segment. The value gained in filling these appointments allow the provider to experience ROI in as little as three months!

When appointment day has arrived, native mapping technology provides real-time directions to the correct parking ramp, the right door, and checking in at the right desk.

Revolutionizing the patient’s in-facility experience

Once the patient has arrived at the facility, the facility can now utilize RTLS (real-time location systems) to check-in for their appointment, putting them in the correct workflow. This allows administration to easily interpret how much time the patient spent within the facility and where they spent their time. RTLS can also ensure that patients are not in the waiting area longer than they should be, alerting staff if time limits are exceeded. By providing the patient an RTLS tag with a simple button press, the patient can rest assured that they can call for help from anywhere in the facility if a situation were to arise.

Patient Benefits

HealthCare-Connect-Mobile-App.jpegAligning expectations with other industries. Self-serve is the new normal. The app allows the patient to be more self-sufficient, and it is becoming popular for facilities utilizing RTLS to be ‘self-rooming’ healthcare facilities. This allows patients to no longer sit in waiting rooms, but go directly to the exam room and staff is then notified that the patient is ready to be seen. This greatly increases the value-add time of the staff member allowing them to spend the vast majority of their time providing care.

Ease of use. With an integration between the facility’s EMR system and RTLS, the patient will automatically be checked into the RTLS system via the EMR, saving time on double entry.

Stickiness. An app is a gateway to building the relationship. The HealthCare Connect app combines with Fuzion RTLS to provide a great customer experience by going above and beyond to make sure the patient is taken care of in every possible way.

Provider Benefits

Customers have a choice. Give yourself the advantage patients are looking for. HealthCare Connect and RTLS provide a combination that brings differentiation. As prospective customers determine where they want to receive health care, the app and RTLS put your organization on a different tier of service. As new customers experience efficiency they are not accustomed to within the industry, the odds of them becoming a valued repeat customer greatly increase.

Reducing missed appointments. Missed appointments that aren’t filled can wreak havoc on the bottom line of any walk-in clinic, or other healthcare organization. As mentioned above, the ROI from just filling missed appointments can be experienced in as little as three months.

Big data, analytics, and reporting. Looking for information that makes a difference in the way you serve patients? With HealthCare Connect and RTLS, what gets measured can be managed, and this is a system capable of doing exceptional things in this area with the addition of business intelligence. Not only does this system allow you to take a customized approach to data, but it also allows you tailor your  reports to meet your strategic expectations.

There are many ways in which healthcare providers are utilizing technology to jump out of the past and create benefits for the present. Systems such as HealthCare Connect have been built with the kind of cutting-edge intention that benefits not only the patient, but also creates extraordinary direct value to the provider. Contact us to learn more about HealthCare Connect. 

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Topics: HealthCare Connect, Healthcare app

Exploring Mobility, the Cloud, and Analytics

Posted by Brett Anderson on Feb 27, 2015 4:21:00 PM

It’s an exciting time to be in technology! With new advancements each year, we are seeing increasing productivity, decreasing costs and many new ways to interact with customers. As these new technologies become more mature, their credibility increases and their usefulness in everyday business grows. Looking out into 2015, Network Center, Inc. is excited about 3 technologies in particular, and we encourage our customers to explore how they can make a difference in their business. Although Mobility, Cloud and Analytics have been around for many years, we believe they have grown in their features and practical uses. These three technologies will play an even larger role in 2015 and beyond. Here are a few of our thoughts in these areas.

mobility-1024x572Mobility

The use of mobile devices (tablets and phones) to drive productivity has gained popularity over the past several years. The reality is mobility is a two-sided coin and both sides of the coin need to be understood before you can embrace all that a mobile strategy can do for your business. The first consideration is related to productivity. How can you maximize your workforce via mobile devices? Allowing employees to access corporate email on their mobile devices is the easiest way to drive productivity, but everyone is doing this. How do you set yourself apart from your competition?  How can you make a difference in your employees’ success? How can you improve on the customer experience? These three questions can help you craft ideas that really make a difference. For instance, do you need an app with sales information? Or maybe a secure, responsive intranet site for inventory or scheduling details? There are many ways to leverage a mobile device to empower your employees and differentiate yourself from your competitors. Network Center, Inc. encourages you to build a strategy that fits your business!

The second consideration is the risk associated with allowing company resources to be accessed via mobile devices. What if the device is lost or stolen? What if there isn’t a passcode on the device? What if there are documents stored locally? What if the applications on the device have loose security? How do you mitigate these risks? The best way to address this is with an ‘insurance policy’ – a Mobile Device Management (MDM) solution can help you mitigate these risks. There are many MDM solutions in the market, but we can help you choose one that is a good fit for your needs.

shutterstock_105420140Cloud

If you have heard a few of us at Network Center, Inc. talk about “The Cloud”, you’ve probably heard a little sarcasm in our voice when we use that word – people are using the term “Cloud” to mean everything but nothing in particular. We’ve been fortunate enough to have many great clients who have embraced the cloud at varying levels. And this is really the power of the cloud – being able to choose what makes the most sense for your organization. There isn’t a one-size-fits-all solution but rather a fully customizable palette you can choose from. A few of these scenarios we have helped our customers with include: 

  1. Moving servers, compute and infrastructure offsite
  2. Leveraging productivity-based software in the cloud
  3. Building a business continuity/disaster recovery (BCDR) solution
  4. Mitigating connectivity or other soft issues
  5. Addressing cyclical and seasonal needs with scalable solutions

There are so many benefits to moving pieces of your business to the cloud. We encourage you to talk with Network Center, Inc. to see how the cloud can save you money, drive productivity and reduce risk. 

analyticsAnalytics

If you attended nVision 2014 you heard me talk about the power of analytics. I call it one of the most impactful yet underused technologies of the past 10 years. The best way to define the concept of analytics is to describe its benefits:

  1. Self-service: Easy to use and does not require a report writing expert.  If you can use Excel you can leverage analytics.
  2. Interactive: You can ask questions of the data, build variations of reports and be more analytical without writing new reports from scratch.
  3. Predictive: Analytics can be used in trending and predicting!
  4. Distributable: Rather than sending out large files, analytic solutions are based on reports that link back to the server data.

Many of our customers define Analytics as a game changer. If you want to learn how analytics can change your business, talk to your Network Center, Inc. representative. We at Network Center, Inc. are excited for what's to come, and we challenge our customers to do great things.

Contact Us Today!

Topics: Mobility, Website Analytics, Mobile Device Management, Interactive Services, Cloud Services, Analytics

Top 5 Technology Trends for 2013

Posted by Brett Anderson on Jan 11, 2013 2:45:00 PM


As most technology leaders have already seen, Gartner released what they believe to be the Top Ten Strategic Technology Trends for 2013. It is a good read and if you have not already looked at it, I would definitely recommend it. 

2013 tech trends

I cross-referenced the 2013 list with the 2012 Top Ten Strategic Technology Trends list (found here), and noticed quite a bit of overlap, which is not surprising given both lists are intended to be strategic and not tactical. This got me thinking – in our area, what can we really expect to see in 2013? I thought it would be helpful to share my ideas on what 2013 will bring, based on what I have learned from my customers and peers at NetWork Center, Inc. More of a “rubber meets the road” list for 2013 than the Gartner list.

1. Core Infrastructure is Still Critical 
Nothing on my list or the Gartner list works without a well-maintained, efficient and secure infrastructure. From servers to desktops, routers and switches to wireless networks, you need these pieces to make everything else perform.

mobile devices2. Mobile Devices! 
No surprise here, but more specifically:

  • More smartphones will be in the hands of employees and customers – how will you use this to drive service, revenue and efficiency?
  • Customers expect a self-service tailored web experience on their mobile devices. How does your site look from a smartphone or tablet? Can web visitors learn more about you, contact you, request information and gain the confidence they need to start working with your business?
  • Apps for employee productivity. Now that most people have tablets and smartphones, and in many cases, business are paying for a portion of them, what are you doing to drive productivity from your workforce?
  • Mobile Device Management (MDM). With employees having corporate resources available on their devices (email, apps, VPN), the risk when a device is lost is greater than ever before. We recommend to our clients an MDM solution that proactively secures devices, has centralized management, streamlines support and makes monitoring easy. Are you protected?

social media3. Social Media 
I suspect more businesses start to utilize Twitter, Facebook, You Tube and LinkedIn this year. To date, most companies I work with do not have an online social strategy and are uncertain on how to engage customers and drive revenue with social media. Does your company have a social media strategy in place?

4. Data is a Differentiator 
Every business collects information on their customers. What do you do with it? Do you analyze it, mine it, and act on it? What are they buying, what corollaries can be drawn, how do you act on this? If you can successfully understand the buying habits, you can align your sales team with your customer’s needs.

cloud computing datatrend5. Cloud Hybrid
I don’t believe there will a massive, ‘all or nothing’ shift to online storage and processing, but we are working with clients to create more of a balanced approach of local apps, storage and processing along with more cloud-based hosting for sites, data, applications and processing.

Beyond 2013 I expect there to be a bigger focus on Google Apps and their Office-like suite of tools – more on this to come, but as one of my customers said, “I spend $400 on a new desktop and $400 for an Office license”. The reality is that 95% of users don’t need the power of Office Professional. Google Apps (and Office 365 for that matter) provide attractive alternatives.

Are you interested in learning more about Mobile Device Management? Download our MDM Ebook today. 

Download MDM Ebook to learn more!

Topics: Technology Solutions, NetWork Center Inc., Mobile Device Management, Cloud computing

Small Technology, Big Risks: Top 5 Mobility FAQs

Posted by Brett Anderson on Oct 5, 2012 4:53:00 PM

mobile device managementI love my job!  I get to meet with a variety of businesses and work with them to make the complicated less complicated.  Our conversations cover a broad spectrum including strategy, marketing, business drivers, revenue, cost, efficiency and how it all ties to technology.  Over the past 12 months the most consistent topic in these discussions is related to mobile devices and how they fit in this mix. From iPads to smart phones and everything in between, this is the most misunderstood topic I work with.  

Unlike most of the technology drivers over the past 5 years, mobile devices are driven from the bottom-up and not from top-down.  This brings a whole new dynamic to the problem.  We hear more and more of it every day – employees are bringing their cell phones and tablets to work and want to be “hooked up to the network”.  But with this comes a whole new set of concerns and desires from the business. 

Five most common mobility questions we receive:

1. What should I be concerned with when employees ask to connect their mobile devices to our network?

First off, treat the mobile devices like any other laptop.  Secure it, manage it, and control it.  Your policy and rules for mobile devices may be different for corporate purchased items versus employee owned (BYOD-Bring Your Own Device).  This is an important facet to work out.

We recommend you use a robust Mobile Device Management (MDM) solution.  The right MDM solution will help you with mobile security– locking the phone, wiping it, black listing applications, and location services.  In addition, a good MDM solution will also  help with productivity and efficiency – document distribution, app distribution and expense management.      

BYOD Bring Your Own Device resized 6002. How is BYOD different than other technology trends?

Simply put – your employees are driving it.  Instead of a master plan to select and deploy a piece of software, your employees are connecting to your wireless network and Exchange server without you knowing about it.  They may even have a VPN connection configured.  If you don’t get in front of it, and a device is lost or hacked, you may face enormous risk. 

3. How difficult is it to connect a device to an MDM server?  

This is very easy to do!  It’s designed so someone with very little understanding of technology can simply click ‘yes’ on a couple of dialog boxes and they’re up and running.  Once the device is being managed, you’ve mitigated the security risks and positioned yourself to improve productivity with mobility. 

4. Should I worry about how my current website appears on a mobile device?

If you have an active site that customers visit frequently to learn more about your business and how to contact you, YES, you should open it up in a mobile browser and see how it looks. 

  • Is there too much information on the home page?
  • Do the images run off the side?
  • Does your site loop while trying to load content?
  • Is it difficult to navigate to the sub-pages and contact information?

If the answer is yes to any of these questions, there’s room for improvement! There are many inexpensive ways to solve this problem. Personally, I can’t remember the last time I looked up a website from my desktop – it’s all being done from a smartphone or tablet!  This will only become more common with your customers too! 

mobile app5. Should I build a mobile app?

A little background first.  An “app” in a native software application built to run on a smartphone or tablet.  Angry Birds and Dropbox are examples.  Apps can be built for 2 reasons:

  1. Internal use – sharing information, driving productivity, managing costs or expenses, or streamlining processes.  The goal of building an app for your employees is realizing the promise that mobile devices will help your workforce be more productive. 
  2. For your customers – typically gives you a presence, shares important customer information (think CRM), decreases workload on your customer service reps, and helps drive revenue.

In most situations I’m able to walk my customer through a quick decision tree that helps them determine if an app would be helpful, or if there are other ways to accomplish their objectives.

There are many facets to the mobility trend and how it applies to your business.  If you would like to learn more about it, drop us a line.  We’d love to help!

Download our Free eBook to learn more about MDM - Mobile Device Management: Guide to the Essentials and Beyond.

Download MDM Ebook to learn more!

Topics: Technology Solutions, NetWork Center Inc., Mobile App Development, Mobile Device Management, Apple Certified Network Consultants

Applying Technology To Solve Business Challenges

Posted by Brett Anderson on Sep 22, 2012 7:00:00 AM

It’s an eye opening and humbling experience to tell the story of your company. Earlier this month The Forum spent time with some of the leaders of NetWork Center, Inc. to talk about technology, our record of employee retention and what we expect in the future. The Forum did a wonderful job telling this story, but we thought we could elaborate on the future of technology with this blog. 

“The measure of intelligence is the ability to change.” – Albert Einstein

Ben CarlsrudIt’s often said that business success can be tied to your ability to predict change and adapt quickly. Over the past 10 years we’ve seen an evolution in technology that’s changed the way everyone does business. From e-commerce to more powerful mobile phones and the popularity of tablet computers, the successful companies are those that have embraced change and adapted quickly. Two examples to consider: 

  • Where was Apple 10 years ago? How well did it predict the market and its consumers?  Has it paid off? 
  • In contrast, how has the automotive industry faired in the past 10 years?  Specifically, how would you describe the rollercoaster General Motors has been on?
  • How is your business reacting to the changes in the market place?  Are you leveraging technology and these changes to secure your future?

For many years NetWork Center, Inc. has been a regional leader in core technologies which are at the heart of the changes in the market place. This is a difficult concept to understand, but it’s important if you want to evolve with the future. The core technologies – or what we refer to as “traditional” offerings – include the servers, switches and routers, phones and connectivity. Our success over the past 25+ years is based on our deep understanding of how they all come together to make up the core infrastructure.

So how does this help our customers adapt in the future?

Connectivity and core infrastructure isn’t going away any time soon – this technology backbone is what makes all the “new” technology possible. From social media to tablets and smart phones to the Cloud – they all rely on the “traditional” core infrastructure at some level. We’re building on this proven track record of “traditional” offerings with experience in more forward-facing technologies:

  • Mobile Device Management and advisement.  We’re the only local reseller and provider of MaaS360, the leading solution to help manage and secure mobile devices and tablets.
  • We’re the only Certified Apple Consultants in the region.
  • We’ve developed mobile applications for Android and iOS.
  • We‘ve developed feature-rich and robust solutions based on Google Apps.
  • We’ve designed and deployed hybrid solutions that leverage our customers’ local software, remote locations and Cloud based storage and computing.

“Computers are useless.  They can only give you answers.” – Pablo Picasso

Twenty years ago this was what most people thought.  But doesn’t it still hold true?  Computers and technology and all the “traditional” pieces mentioned earlier are just the means to an end. Without the intelligence that Albert Einstein talks about, the core technology itself isn’t very useful. You need smart people who understand business, understand challenges and can apply the technology appropriately to make your business better.

This is what Network Center, Inc. does. We have passionate, intelligent people who listen to your concerns and partner with you on solutions. From the core infrastructure and “traditional” technology to all of the new challenges technology brings. We can help you adapt to the changing landscape and take advantage of opportunities the future holds. 

Contact us to talk about your business –we’d love the opportunity to share our knowledge with you and help map out your future! 

Contact Us Today!

  

Topics: Technology Solutions, Mobile App Development, Mobile Device Management, Cloud computing, Apple Certified Network Consultants, Managed Services

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