In a world of fast technology and changing markets, what do people in an IT consulting company actually do? At Network Center, Inc. we engage in responsible innovation, have a relentless dedication to our customers, and most of all - we are committed to our employees. The Day in the Life blog series highlights our employees’ talents, passions, and expertise in all of our departments. Day in the Life has the goal of providing a holistic, behind-the-scenes look of our company.
“A lot of people can install a server, not a lot of people can take care of you. Look for a company that will partner with you and take care of you” - Josh Nikle, Collaboration Consultant
Josh is a Collaboration Consultant at NCI and has been with the company for a year and half. He studied Industrial Technology at the University of North Dakota. Josh Nikle’s time at Network Center, Inc. has been short compared to the 14 years he has invested in the industry. He is a jack of all trades and enjoys spending his time woodworking, practicing his archery skills and reading. He is also musically talented and plays guitar, tuba, bass and drums.
His typical day at NCI includes working primarily with the website development team and members of the sales team. As a Collaboration Consultant, he doesn’t have a “typical day.” Each new day is filled with different tasks, challenges, and developing new ways to solve problems. Josh’s time is often spent managing 1-3 projects at a time, and he also assists NCI customers with Microsoft products. Josh’s time spent visiting customer sites and collaborating with the business owners and decision makers is his favorite part of his role at NCI.
At Network Center, Inc. the value of commitment to employees and investing in them to succeed is a priority. Josh describes how NCI does business differently by empowering employees to make decisions and providing them with the right tools to do so. When working in project management and advising customers, he is able to see a project from start to finish with the collaboration of fully-equipped team members. Josh pointed out that NCI hires qualified people, then shows faith in their ability to perform the best work for customers.
Josh described the most challenging part of his position as a rewarding opportunity: seeing how numerous components of one project fit together and then figuring out how best to navigate that complexity. He is adamant about delivering and not letting anything fall to the wayside when working with a client. For Josh, the most rewarding aspect of the project management process is when he sits down with the customer, having them describe the problem they are experiencing and being able to say to that customer, “I can solve that problem.”
Josh impacts the company by broadening the SharePoint offering for customers. He advocates for helpful customer relations when managing projects of the development team. Since Josh has been in the industry for a significant amount of time, he has the ability to share advice and knowledge with customers and give informed recomendations for various products.
The people at Network Center, Inc. are what keep Josh coming back to the office. The atmosphere at NCI is light and allows for a bit of humor amidst everyone’s work and dedication to customers. While working on a project people are eager to jump in and help, promoting a collaborative work-space providing optimal solutions for customers.
As a whole, Josh summarized the IT industry by saying, “a lot of people can install a server, not a lot of people can take care of you.” Essentially, there are a lot of companies that can perform the task, but Network Center, Inc. focuses on dedication to customers in the long run. The best advice for organizations looking to invest in IT services is to find a company that will partner with you, and provide you with responsible innovation that has your best interest in mind.
Lastly, Josh’s fun fact is that he is a beekeeper, the technical term being an apiarist.
Stay tuned for more installments to the “A Day in the Life” series; giving you a behind the scenes look at the people behind your project.